Hi Dennese,
Thank you for contacting AVG.
We apologize for the inconvenience. We would request you to open your AVG Zen, please click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin then click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok. Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username & password correctly and click Connect button, to get your issue resolved. Please feel free to contact us for further assistance.
Thank You.
My "Pro" was renewed until 9/2016 however when I go to Tuneup, it states I have the free Basic program. What hv I paid for? I am NOT a computer geek and require an explanation in plain language!!Please advise. Thank you
Hi Dennese,
Thank you for contacting AVG.
We apologize for the inconvenience. We would request you to open your AVG Zen, please click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin then click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok. Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username & password correctly and click Connect button, to get your issue resolved. Please feel free to contact us for further assistance.
Thank You.