Probem after using AVG PC Tuner

AVG Protection
8

Thank you for providing screenshots Michael,
May I know if you're receiving the "threat removed" pop ups/message while updating windows?
Best regards,
Alok.

11

Hello Micahel,

I understand the inconvenience but AVG shouldn't be the reason for this issue. 
There should be some issues with Windows update service.
May I know for which update you received this threat detection (IDP.HELU.MSHTAR4)?
Did you get the threat detected by AVG Internet Security program?

12

Hello Helge,

I have AVG Internet Security  and I have viruses in my desktop computer. Is it safe to turn on?

9

Thank you for providing screenshots Michael,
May I know if you're receiving the "threat removed" pop ups/message while updating windows?
Best regards,
Alok.

1

I ran AVG PC Tuner and was no longer able to us my Windows Updater.  When I tried to download updates, I got a notice that a virus called IDP.HELU.MSHTAR4 was in my c:\windows\system32\mshta.exe and that the threat was removed.  I then got a flag indicating that I needed to update drivers.  As I was unable to download updates or drivers, I purchased AVG Driver Updater.  I ran a driver scan but the program freezes when checking for windows updates.  Then I got the blue screen of death.
I tried deleting the AVG PC Tuner and Driver updater but nothing has changed.  I also tried shutting off the AVG Firewall and Anti virus, but still get the same problem.
Other than wiping out the hard drive and reloading everything, can you direct me on how to fix this problem.

5

Hello Helge, 

Yes, you have been charged for renewal of AVG Internet Security - Unlimited recently. Would you like to cancel this order completely and get refund for it?

3

Michael, thank you for the information.

To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

2

Thank you for providing screenshots Michael,
May I know if you're receiving the "threat removed" pop ups/message while updating windows?
Best regards,
Alok.

4

Yes, whenever I run the "windows update" I get the AVG screen telling me that the threat IDP.HELU>MSHTAR4 has been removed, and windows update continuously runs without downloading the updates

10

you can censellet my accont ordre [order removed] and [order removed] thanks

7

I've checked my e-mail inbox and spam folder and found nothing.

6

Hello Micahel,

I understand the inconvenience but AVG shouldn't be the reason for this issue. 
There should be some issues with Windows update service.
May I know for which update you received this threat detection (IDP.HELU.MSHTAR4)?
Did you get the threat detected by AVG Internet Security program?