Hello Rizca,
We'd like to point you in the right direction.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
In this regard, please contact our mobile team directly using the below link, they will certainly look into your queries/ concerns and help you with the appropriate solution through email.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer this article to submit your queries using your mobile app.
Thank you for your understanding.
Set up and transferring my paid subscription over was easy. But the app doesn't show changes until you close the app. Like when it says "Set up identity protection" and you go through the steps to turn it on, it still shows the "Set up Identity protection" option on the home screen. Made me think it didn't actually activate or that I did something wrong. I had to close the app and reopen everytime I turned on a feature. Kind of annoying google play
Hello Rizca,
We'd like to point you in the right direction.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
In this regard, please contact our mobile team directly using the below link, they will certainly look into your queries/ concerns and help you with the appropriate solution through email.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer this article to submit your queries using your mobile app.
Thank you for your understanding.