Problem cancelling AVG TuneUp (Multi-Device, 60-day Trial)

AVG Subscription
3

Hello Lorraine.
We acknowledge your request to cancel the trial subscription.
However, you do not have an active trial subscription for AVG TuneUp (Multi-device) registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this order. Please revert it containing those details.

1

I do not want to renew this product  AVG TuneUp (Multi-Device, 60-day Trial)  and on AVG account I am finding it difficult understanding how to cancel this FREE TRIAL …I need to cancel by 30th March 2021…
PLEASE CANCEL THIS SUBSCRIPTION FOR ME 

2

Hello Lorraine.
We acknowledge your request to cancel the trial subscription.
However, you do not have an active trial subscription for AVG TuneUp (Multi-device) registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this order. Please revert it containing those details.