Hi Deirde,
We see that you have installed AVG Zen instead of AVG Internet security. We request you to completely uninstall AVG Zen using the AVG Remover tool and install Internet security
1. To download the remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2. Select the name of the AVG Program that you want to remove.
3. Your system will be restarted and AVG will be removed.
4. After the restart, delete the AVG Remover folder from C drive.
5. Finally, install AVG Internet security using this link : http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe
Also I sent the license number to your registered email id. We appreciate your efforts in fixing this issue.
Please do not hesitate to contact us for further assistance.
Thank you.
Hi Deirde,
We see that you have installed AVG Zen instead of AVG Internet security. We request you to completely uninstall AVG Zen using the AVG Remover tool and install Internet security
1. To download the remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2. Select the name of the AVG Program that you want to remove.
3. Your system will be restarted and AVG will be removed.
4. After the restart, delete the AVG Remover folder from C drive.
5. Finally, install AVG Internet security using this link : http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe
Also I sent the license number to your registered email id. We appreciate your efforts in fixing this issue.
Please do not hesitate to contact us for further assistance.
Thank you.
Purchased AVG protection 20th Sept. I have Zen on my computer. I cannot remove it or download AVG License. I have no internet at present or protection. Deirdre