Problem installing AVG on OSX

Mac products
15

Anita,
I have escalated your case to our senior team. We will contact you as soon as we receive an update. Your patience is much appreciated in this matter.
Regards,
Alok.

16

Sorry for the delay.

Please check if you have admin rights for this installation.

Open System Preferences > Users & Groups,

Or check this link for more details: https://support.apple.com/kb/PH25796?locale=en_US.

3

I am sorry to hear that the issue persists.

I have sent you an email, please provide the requested information to escalate the case.

13

Hi Anita,

We will check this for you.

Have you used our AVG clear and remover tool to uninstall the AVG application from your PC?

Please share us the screenshot of "Virus definitions download has failed! forbidden" message to check and assist you further.

Thanks,
Vishnu Vardan

5

Thank you Anita,
I really appreciate your effort in trying to resolve this issue.
In this case, I request you to click here > scroll down and follow the "Further recommendation" (it will help you to remove all the previous AVG traces). After that, you can follow the instruction to download/install AVG Antivirus.
Regards,
Alok.

2

Hi Anita,

We will check this for you.

Have you used our AVG clear and remover tool to uninstall the AVG application from your PC?

Please share us the screenshot of "Virus definitions download has failed! forbidden" message to check and assist you further.

Thanks,
Vishnu Vardan

14

Anita, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

1

I noticed that my previously installed AVG was always saying I wasn't protected. Following advice (somewhere on the internet) I uninstalled AVG, downloaded the installer and ran it.

When it runs I see "Virus definitions download has failed! forbidden".
Running OSX 10.11.6 (15G22010)

My internet connection is working (as you can see).
Any ideas on why this is happening?


12

Thank you for your quick response.

First, I hadn't used the AVG clear and remover tool to uninstall AVG, because I am on a Mac and I understood these tools were for PCs.

Here is a screenshot of the virus definitions problem.
Thanks for the help.

Error messages received while installing virus manager

10

I do have admin rights on this computer and frequently install new software. I also downloaded the dmg again and experienced the same problems.
User-added image

4

Sorry for the delay.

Please check if you have admin rights for this installation.

Open System Preferences > Users & Groups,

Or check this link for more details: https://support.apple.com/kb/PH25796?locale=en_US.

6

Sorry, there is no AVG directory in /Library/Application Support…

7

Anita, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

8

Thank you for the update.
Do you choose a different "location" for installing AVG Antivirus in Mac?
If yes, could you leave it to the default location and continue with the installation?

9

Anita,
I have escalated your case to our senior team. We will contact you as soon as we receive an update. Your patience is much appreciated in this matter.
Regards,
Alok.

11

Thank you for providing the screenshot.
Please click https://www.avg.com/en-us/download-thank-you.php?product=AVM to download the latest setup file and try the installation.