Hello Malcolm,
We are glad to help you with this.
Do you see any programs listed as AVG PC TuneUp on your control panel? If yes, please try to remove it from there. If you are unable to uninstall it, run our AVG remover tool as mentioned in this article.
Then proceed deleting the files related to AVg TuneUp in C drive (Program files/Program X86). Once the traces are removed, please refer this link for the steps to install and activate your product. The activation code will be located in the order confirmation e-mail. Keep us posted here.
This error message comes up in mid install
C:\program Files\AVG TuneUp\aswCmnBS.dll
An error occurred while trying to replace the existing file:
DeteteFile failed.code 5.
Tried again same thing
Any ideas on next move appreciated
Malcolm
C:\program Files\AVG TuneUp\aswCmnBS.dll
An error occurred while trying to replace the existing file:
DeteteFile failed.code 5.
Tried again same thing
Any ideas on next move appreciated
Malcolm
That's awesome, Malcolm!
Appreciate your patience and efforts in resolving this. If you need anything else, do not hesitate to let us know.
Hi Priyanga
Have uninstaled from the control panel but it insists I need permission to do likewise in C;drive (Program files)
Please make sure you are logged in to the PC with admin rights.
If you are admin and still cannot delete the file, I'd request to boot your PC in safe mode and try to delete it.
Thanks everyone, sorted now and installed
Malcolm
Malcolm
Hello Malcolm,
We are glad to help you with this.
Do you see any programs listed as AVG PC TuneUp on your control panel? If yes, please try to remove it from there. If you are unable to uninstall it, run our AVG remover tool as mentioned in this article.
Then proceed deleting the files related to AVg TuneUp in C drive (Program files/Program X86). Once the traces are removed, please refer this link for the steps to install and activate your product. The activation code will be located in the order confirmation e-mail. Keep us posted here.
We are glad to help you with this.
Do you see any programs listed as AVG PC TuneUp on your control panel? If yes, please try to remove it from there. If you are unable to uninstall it, run our AVG remover tool as mentioned in this article.
Then proceed deleting the files related to AVg TuneUp in C drive (Program files/Program X86). Once the traces are removed, please refer this link for the steps to install and activate your product. The activation code will be located in the order confirmation e-mail. Keep us posted here.
Thanks for that Priyanga. Have uninstalled from control panel but it will not allow me to remove it from the C:drive program folder saying I need permission for this action