Hello Lam,
Thank you for choosing AVG. I regret to hear you are experiencing issues with AVG installation. It could be possible the traces of AVG free version is still on your PC. I have sent an email with steps to get connected with one of our expert remote technicians. They will be glad to help you configure AVG on your PC.
And, regarding your second query, AVG Ultimate subscription does cover unlimited devices including Windows, Mac and Android. You have to download the free version from Google Play store and activate the Pro version by logging in with AVG MyAccount credentials. Should you need any assistance with installing AVG on Android devices, please submit your query to our dedicated android support team on this webpage http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form .
I bought the AVG Ultimate 1yr subscription for 1 year from Newegg and got it today to install.
I started having 2 problems with my PC and the Android cellphone.
1. Upon activating the code and creating the account, I proceeded to install the AVG internet security for Window for my PC and it kept popping up (0xC0070643: General error (0x0643). Even when I tried clearing my computer off the Avast Free AntiVirus I had and already restarted. I didn't have AVG in my computer before and even installed the AVG cleaner just in case and it did not find any AVG programs.
2. As I tried using my phone to download the AVG anti-virus Pro for Android, it opened play store and showed me the free version of AVG anti-Virus (with ads) to download and if I were to upgrade to the Pro version, it would charge me fee. I thought my subscription said unlimited download of the programs listed to PC or Android?
At this point what should I do to at least get the anti-virus downloaded into my PC?
Thanks in advance
Lam
I started having 2 problems with my PC and the Android cellphone.
1. Upon activating the code and creating the account, I proceeded to install the AVG internet security for Window for my PC and it kept popping up (0xC0070643: General error (0x0643). Even when I tried clearing my computer off the Avast Free AntiVirus I had and already restarted. I didn't have AVG in my computer before and even installed the AVG cleaner just in case and it did not find any AVG programs.
2. As I tried using my phone to download the AVG anti-virus Pro for Android, it opened play store and showed me the free version of AVG anti-Virus (with ads) to download and if I were to upgrade to the Pro version, it would charge me fee. I thought my subscription said unlimited download of the programs listed to PC or Android?
At this point what should I do to at least get the anti-virus downloaded into my PC?
Thanks in advance
Lam
Hello Lam,
Below is the answer given to me by Abirami from AVG. maybe it will help you:
Abirami Shanmugam (AVG Technologies)
Marion,
We truly apologize for the inconvenience caused. We request you to repair the AVG Internet Security component In AVG Ultimate by following the instructions below and check if your Internet works fine. Here are the instructions:
1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select AVG Protection in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
Please update the status of your Internet after repairing AVG.
Thank you.
Hello Lam,
Thank you for choosing AVG. I regret to hear you are experiencing issues with AVG installation. It could be possible the traces of AVG free version is still on your PC. I have sent an email with steps to get connected with one of our expert remote technicians. They will be glad to help you configure AVG on your PC.
And, regarding your second query, AVG Ultimate subscription does cover unlimited devices including Windows, Mac and Android. You have to download the free version from Google Play store and activate the Pro version by logging in with AVG MyAccount credentials. Should you need any assistance with installing AVG on Android devices, please submit your query to our dedicated android support team on this webpage http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form .
Thank you for choosing AVG. I regret to hear you are experiencing issues with AVG installation. It could be possible the traces of AVG free version is still on your PC. I have sent an email with steps to get connected with one of our expert remote technicians. They will be glad to help you configure AVG on your PC.
And, regarding your second query, AVG Ultimate subscription does cover unlimited devices including Windows, Mac and Android. You have to download the free version from Google Play store and activate the Pro version by logging in with AVG MyAccount credentials. Should you need any assistance with installing AVG on Android devices, please submit your query to our dedicated android support team on this webpage http://support.avg.com/SupportArticleView?urlname=How-to-contact-support-through-the-Mobile-Contact-Form .
Hi Lam,
Log into the AVG Zen on your phone using your My AVG account details. AVG will update to the PRO version after a few minutes.
Log into the AVG Zen on your phone using your My AVG account details. AVG will update to the PRO version after a few minutes.