Problem installing Tune up unlimited

Hello Lorna,
Our tools are down due to emergency maintenance so we are unable to pull up your records and help you further. I request you to contact us after 24 hours, we will check with your AVG MyAccount and we will help you to activate your AVG PC Tuneup paid subscription. I apologize for the delay in resolving the issue for you. I appreciate and thank you for your patience in this matter.
Best regards,
Alok.

Hi, I am looking for help. AVG free has been working fine and the moment I pay for Tune up Unlimited  i am unable to install... constant error message. 
I have removed all previous verions of AVG and still the same issue. 

Can some one please help or advise how i get my money back? 

thank you 
Hello Lorna,
Our tools are down due to emergency maintenance so we are unable to pull up your records and help you further. I request you to contact us after 24 hours, we will check with your AVG MyAccount and we will help you to activate your AVG PC Tuneup paid subscription. I apologize for the delay in resolving the issue for you. I appreciate and thank you for your patience in this matter.
Best regards,
Alok.