Hello Giuseppe,
We regret for the inconvenience caused. Please be informed that you have not yet submitted the SysInfo output to our technicians.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
6. We will analyze the received files and provide you with further information.
Thank you.
I bought a subscription for two years to AVG completed . I can not install it on my whose operating system Windows XP Service Pack 3 appears an error message code: 0xc007001d . I tried to send information three times by using the tool AVGSysInfo following the procedure given by Balasubramanian in AVG Support Community . I had no answer. What should I do to fix it? you will not have an email address to send this way the instrument that you have not received by clicking on its button “Send output” ? Greetings.
Yesterday, April 29 at around 14 Italian hour, I sent you according to your instructions, the AVG SysInfo tool with my PC analysis. I note that I have not run the education point 3) as indicated by you finding this possibility, but clicking directly on the "Continue" button following the instruction shown above in the screen of the instrument that says “By clicking the “Continue” button you are agreeing to AVG’s End User License Agreement and Privaci Policy. IF you do not wish to agree to these therms please, press the “X” button to exit”. When it appeared the output window, I added in my message and then clicked on the button “Send output”. So far I have not had any confirmation from your side of the reception. I would like to know if my way of working is correct and what else should I do to make you have the information needed to solve my problem. Thank you.
Yesterday, April 29 at around 14 Italian hour, I sent you according to your instructions, the AVG SysInfo tool with my PC analysis. I note that I have not run the education point 3) as indicated by you finding this possibility, but clicking directly on the "Continue" button following the instruction shown above in the screen of the instrument that says “By clicking the “Continue” button you are agreeing to AVG’s End User License Agreement and Privaci Policy. IF you do not wish to agree to these therms please, press the “X” button to exit”. When it appeared the output window, I added in my message and then clicked on the button “Send output”. So far I have not had any confirmation from your side of the reception. I would like to know if my way of working is correct and what else should I do to make you have the information needed to solve my problem. Thank you.