Problem of payment

AVG Subscription
3

Hi Adeline,

We're glad to clarify this for you.
However, upon checking your account, we're unable to locate the charge or any subscription.
As it isn't recommended to share the account/order details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.

1

Hello, 

I discovered this morning, I was charged from your compagne of 44,99€ but I don’t why. I never subscribed to one of your product. Is it possible to explain me and cancel this operation?

Thank you for answering 
regards

2

Hi Adeline,

We're glad to clarify this for you.
However, upon checking your account, we're unable to locate the charge or any subscription.
As it isn't recommended to share the account/order details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.