Problem Printing from Canon TS6050 - caused by Web Browsing Protection

AVG Protection
6

Hello Brian,
We are sorry that you are unable to work with printer when AVG Internet Security is enabled in your PC. Please try to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-enable-file-sharing-or-printing-with-AVG-Firewall and check if issue persists. Please update the status after following the steps in this article, so that we can assist accordingly.
Thank you.

1

Hi 
I have recently purchased a new printer a Canon TS6050 which did not appear to print correctly from my Windows laptop. It worked correctly from any Apple device. After about 3 weeks of assistance from Canon I finally found that the problem was caused by the AVG Web Browsing Protection. I found by disabling the surf shield and the online shield cured the problem.
My worry now is by turning off these items does it reduce my security protection - is there any way around this?

5

Hi Abirami,
Thanks for the quick response. I have already carried out the items described in the link - the file and printer sharing is enabled and have set allowed connection to a specific IP address (the printer). the printer was still not operating correctly. it was only when disabling the web browsing protection that the printer began working correctly.

3

Hi Abirami,
I thought I had posted a reply but it is not appearing?
I have implemented all the items in your link i.e. i had already checked file and printer sharing enabled and selected home network.
I have also allowed connection to a specific device IP Address (the printer) but the printer still was not working properly until I disabled the web browsing protection.
Brian

2

Hello Brian,
We are sorry that you are unable to work with printer when AVG Internet Security is enabled in your PC. Please try to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-enable-file-sharing-or-printing-with-AVG-Firewall and check if issue persists. Please update the status after following the steps in this article, so that we can assist accordingly.
Thank you.

4

I'm sorry Brian, that you're still experiencing issue with AVG Web Protection, I have sent you an email, please follow the email instruction to connect with us remotely so that we will check with your installed AVG Web/Firewall setting and we will assist you further.
Best regards,
Alok.