Hi,I've turned off email shield,and outlook now sends and receives as normal. I'm using avg basic, one year licence.
Yes, this is the version we requested.
We request you to get connected with our additional support to get this sorted.
An email instruction has been sent which will help you to get connected.
Thank you.
Sorry I can't work out how to do a screen shot,but tthe update version is (20.2.3116) build (20.2.5130.570).
Are these the details you need?
By the way, everytime I disable the email shield tempararily,outlook works perfectly,and even opens up much quicker.There's obviously a problem with AVG.
Hi Lyndon,
We are sorry to hear this.
We will help you to resolve the issue.
We request you to turn off the email shield and check for the issue again.
Can you mention the version of the AVG Program?
Do you have any other VPN installed in your computer?
Keep us posted.
Over the past 8 months I've had random problems receiving emails in outlook. It works sometimes ,and other times it takes several minutes to load ,and sometimes just gives an error message . If I disable AVG email protection temporarily, the problem goes for about half an hour , then returns . Is there a known problem with the email shield in AVG ,and if so when will it be fixed?
Hi,I've turned off email shield,and outlook now sends and receives as normal. I'm using avg basic, one year licence.
Sorry I can't work out how to do a screen shot,but tthe update version is (20.2.3116) build (20.2.5130.570).
Are these the details you need?
By the way, everytime I disable the email shield tempararily,outlook works perfectly,and even opens up much quicker.There's obviously a problem with AVG.
I apologize for that, Lyndon
Can you mention the version of the AVG Program?
You can post the screenshot of the update version here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.