Problem saving a Word document

General discussion
8

Thanks for your input, Rob.

I suggest you to save the file a different location and check if you're able to save it.

If the issue persists, I recommend you to reinstall AVG Internet Security and check if it resolve the issue.

Keep us posted.

9

All good, Sarath. I eventually reinstalled AVGIS and that seems to have fixed the problem, thanks to you and Midhun.

7

Hi Midhun
Thanks for your email. I disabled the AVG Internet Security as you suggested, and there ws no problem in saving a new file. It also opened properly when I closed and then reopened Word Starter.
I cannot attach a screen shot as requested because the link you provided to an article did not work and I cannot figure out how to DIY. However, the wording which appears is "Word cannot complete the save due to a permission error" followed by details of the file and its path/location.
Does this help? I am more than happy to persevere if you need more.
Regards, Rob

6

Hello Rob,

I apologize for the inconvenience.
Please refer to this article to temporarily disable your AVG Internet Security.
After disabling the AVG Internet Security, check if the issue persists.
Also, share us the screenshot of the error message you receive, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us updated.

1

I recently renewed by my AVG Internet Security (multi-device) and applied it to a laptop I use infrequently. I find I cannot save any Word Starter document I create on the laptop, although it previously worked faultlessly when it was running the free AVG program. I keep getting a message blaming a "permission error". Coincidence or something more?

2
We appreciate your effort in reinstalling AVG Internet Security to resolve the query, Rob.
Feel free to contact us, if you have any other queries.
3
Hi Midhun
Thanks for your email. I disabled the AVG Internet Security as you suggested, and there ws no problem in saving a new file. It also opened properly when I closed and then reopened Word Starter.
I cannot attach a screen shot as requested because the link you provided to an article did not work and I cannot figure out how to DIY. However, the wording which appears is "Word cannot complete the save due to a permission error" followed by details of the file and its path/location.
Does this help? I am more than happy to persevere if you need more.
Regards, Rob
 
4

Thanks for your input, Rob.

I suggest you to save the file a different location and check if you're able to save it.

If the issue persists, I recommend you to reinstall AVG Internet Security and check if it resolve the issue.

Keep us posted.

5

By way  of explanation…when I tried to save the file the first time, I got the "Check the drive…"message.
The file name appeared in my Document list, so I clicked on it and got the "Cannot save" message.
Hope this all makes sense to you.