Yes I had AVG installed on my phone and it was recognised by my account until I recentley re-installed AVG onto my PC.
Because of a fault with my installation of AVG Pro on my PC running Windows 10 I have re-installed AVG and it is now working fine on the PC. However when I install AVG for my Android phone and try to upgrade to Pro I am informed that my account details are not recognised. I have followed the instructions to clear cache and uninstall/install but without success. Can anybody help with my problem please.
Hello Anthony,
I will check this for you.
I see that the AVG program you have purchased can be installed only on Windows computer.
Have you purchased AVG AntiVirus from "Google Play Store"?
Yes I do but I was under the impression that my AVG Antivirus installed on my pc allowed me to upgrade AVG Antivirus on my Android device to the full Pro version
Anthony, we couldn't locate AVG Antivirus Pro with your email address. But you have purchased the unlimited version of AVG TuneUp where you can use it on your Android device.
Do you have AVG Cleaner installed on your Android device?
I have followed the instructions up to "Restore Purchase" and it is here that the account is not found.
Yes I had AVG installed on my phone and it was recognised by my account until I recentley re-installed AVG onto my PC.
Anthony, AVG AntiVirus you have purchased can be installed only on Windows computer, for android you need to purchase a separate subscription from "Google Play Store".
Anthony, once you install the free version of AVG on your android phone, click on "Upgrade", select the three dots and click on "Restore Purchase". This will activate the product to pro version from your "Google Play" account.