Hi i can not come further than opening in windows… log in… after restart it will not reconnize my simle log in in four letters ??
Do you have some chat support or phone support so i can have this problem fix today…its very very important this computer can work tomorrow…
Michael
Please answer sson
Hello Michael,
I am sorry to hear that you are login to your computer normally after running AVG Clear tool. Please send us the picture of the screen you have issue after you restart the computer, so that we can check the same and provide you the best solution.
Thank you
This is really bad… now i can nothing with our new computer we use in our compani… its totally block after i use this ling from avg to remove old anti virus system… This is really not ok and give me very huge problems now… its work day tomorrow… all i do was follow instuktions from avg…!!!
Hello Michael,
I understand that you are posting this from a different computer. It will be easy for us to diagonise the exact issue by seeing the picture of the screen. If you have android mobile phone, please take a picture of the computer screen using your mobile phone and send to us.
Thank you
Hi i can not come further than opening in windows… log in… after restart it will not reconnize my simle log in in four letters ??
Hello Michael,
I can understand how difficult this is for you. I will make sure your computer works fine as usual. I did not receive any screenshot from your. However, we will try some troubleshooting steps, please press and hold the power button in your computer for 20 seconds and check if you are able to reboot your computer as usual. Plesae try to send us the screenshot again.
Thank you
Michael,
Thank you for providing screenshot. I apologize for the inconvenience caused to you. Please try to reboot your PC in safe mode by following this article ( http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode ) and check if it works.
Thank you.