Problem uninstalling and reinstalling AVG free

AVG Protection
12

Any update on fixing my problem or should I find another anti-virus scann/protection programme.
I will still need to un-install AVG - which was the start of my current problem…Please re-read above!

Cheers
Chris

13

Chris,

We sincerely apologize for any inconvenience this may have caused you. We appreciate all your efforts in trying to fix the issue.

We request you to try the below steps once again and check if it resolve the issue. Refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.

Kindly download your AVG remover and run it, then go to C: drive -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).

Then please remove AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

9

Hi Chris,
We apologize for the inconvenience. We understand that you are unable to reinstall the AVG Antivirus Free and we will help you on that. We request you to remove the complete traces of previous AVG installation using the link http://avgclick.me/UninstallAVGAV and reinstall the AVG Antivirus Free using the link http://avgclick.me/InstallFree
Thank you.

10

Is there any progress yet?

Cheers

Chris

11

Hello Chris,
We got the sys info file and the case has been escalated. The senior team will contact you any time from now. We appreciate your time and co-operation.
Thank you

1

I am getting an error message regarding a file either damaged or not designed to run on windows on start up so I decided to uninstall & reinstall AVG free.  This file is C:\Program Files (x86)\AVG\Av\avgcorex.dll. When I try to uninstall the process fails.

2

Is there any progress yet?

Cheers

Chris

5

Thank you for providing the log files.
We have escalated the case to our senior level team.
They will communicate to you via email as soon as possible.
Your patience is much appreciated.

3

Hello Chris,
We got the sys info file and the case has been escalated. The senior team will contact you any time from now. We appreciate your time and co-operation.
Thank you

6

Any update on fixing my problem or should I find another anti-virus scann/protection programme.
I will still need to un-install AVG - which was the start of my current problem…Please re-read above!

Cheers
Chris

8
  1. Type  “Temp” and press enter, remove all the files.
    2.  “%temp%” and remove all the files.
    3.  %appdata% - Remove all the AVG folders.
    4.  %programdata% - Open the AVG folder and remove the old files.

    Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.

    Please feel free to get back to us for any issues with AVG. Thank you!
7

Sorry to know that you are still getting General error for AVG antivirus free update.
In this case, we request you to get our additional support help.
We have sent you the email instructions to get our additional support.
Please check for the email on spam and junk folders if it is not present in the inbox.

4

Hi Chris,
We apologize for the inconvenience. We understand that you are unable to reinstall the AVG Antivirus Free and we will help you on that. We request you to remove the complete traces of previous AVG installation using the link http://avgclick.me/UninstallAVGAV and reinstall the AVG Antivirus Free using the link http://avgclick.me/InstallFree
Thank you.