Hello Richard.
We'd be glad to help. You do have an active subscription for AVG TuneUp - Unlimited (1 year) and a separate license for AVG PC TuneUp 1 computer (1 year). These subscriptions are identical and you do not need both. AVG TuneUp - Unlimited includes AVG PC TuneUp for unlimited Windows devices and AVG Cleaner Pro for unlimited Android devices.
It seems you have installed an older version of AVG PC TuneUp on your PC. Please uninstall is and refer to instructions in this link to install latest version of AVG TuneUp.
Regarding the identical subscriptions, let us know if we can add the remaining days of AVG PC TuneUp 1 computer (1 year) subscription to AVG TuneUp - Unlimited.
Hello Richard.
We'd be glad to help. You do have an active subscription for AVG TuneUp - Unlimited (1 year) and a separate license for AVG PC TuneUp 1 computer (1 year). These subscriptions are identical and you do not need both. AVG TuneUp - Unlimited includes AVG PC TuneUp for unlimited Windows devices and AVG Cleaner Pro for unlimited Android devices.
It seems you have installed an older version of AVG PC TuneUp on your PC. Please uninstall is and refer to instructions in this link to install latest version of AVG TuneUp.
Regarding the identical subscriptions, let us know if we can add the remaining days of AVG PC TuneUp 1 computer (1 year) subscription to AVG TuneUp - Unlimited.
I have the same problem as Klaus Pabst. I bought Tune Up Unlimited retail version and followed the instruction to download. My Account shows the program with the correct expiry date but no license number. When I followed the instructions to login to My Account and enter the code that came on a card with the program I am told that this is not valid. Can someone please tell me how to get the use of a program that I have paid for.