Problem with my AVG

Hello Katarika,
I understand the inconvenience caused, let's work together to fix this issue.
I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and also we will check if there is any threat/virus.
Best regards,
Alok.

A little while ago my AVG Internet Security was downloading an update and after it was finished I had to restart the computer. I was busy at the time so I just closed my computer and thought it would finish the update next time I would turn it on. After that my AVG started acting funny, I can't open it and when I try to put my mouse in the shortcut it disappears. I tried to re-load the program and it doesn't help, I still can't open it. I also did online virus scan and had 3 viruses, so I don't think it's working properly. What do I do, please help?

Hello Katarika,
I understand the inconvenience caused, let's work together to fix this issue.
I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and also we will check if there is any threat/virus.
Best regards,
Alok.