Hi Gerhard,
Could you let us know if you suspect that an AVG program is causing this issue?
If yes, please elaborate as to how you narrowed it down that AVG is causing this issue.
Also, kindly specify the name(s) of the AVG program(s) installed in your computer & let us know the operating system of your computer.
Awaiting your response.
In Photoscape my photo’s get a format to 00. Normal the format is 40002000. You can see the photo when you click on the photo.
Thank you for the clarification, Gerhard.
Please be informed that our scope of support is limited to AVG related issues & concerns alone.
In this regard, we recommend that you contact the designated support team of the Photoscape program for further assistance.