Problem with product purchase

AVG Subscription
4

Hello Gimena,
We understand that you wish to cancel your subscription maintained with info@********** email address. You can click on this link https://support.avg.com/RefundForm to request for refund for this order. Once you submit the form, the refund team will contact you through email.
Thank you

1

We bought an avg internet security subscription. First, when we registered with the mail "info@industriaspromisur.com.ar" we never got to receive mail to activate the same (even in SPAM the mail arrived). We returned to make the purchase and registered with the account "industriaspromisursrl@gmail.com", in this if we receive the mail. Now, we need to modify this subscription by the AVG File Server version and cancel the other purchase. The purchases we made from www.avg.com, but in the support of Latin America (in Argentina more precisely) we can not attend. We already received the debit on the registered card. How can we do to cancel the other subscription and modify this to the AVG File Server version ???
If it is necessary to pay a difference or that is discounted from the other debit, welcome. We wait for your comments. Atte Gimena Albano

3

Hello Gimena,
We understand your concern. You can use this order number as reference: 701-7039568 instead of license number and complete the form and request the refund.
Thank you

2

Hello Gimena,
We understand that you wish to cancel your subscription maintained with info@********** email address. You can click on this link https://support.avg.com/RefundForm to request for refund for this order. Once you submit the form, the refund team will contact you through email.
Thank you