Hi Ronald,
We apologize for the inconvenience caused. We appreciate your efforts in getting this issue fixed. The issue that you are experiencing has been already reported to our developers and they are working on it to fix the issue. The new release will be updated soon. Your patience is much appreciated.
Thank you.
Here is the screenshot of my browser. As luck would get it I did not get the page unavailable message. However with VPN on the link to this page did not work.
When I connect with AVG VPN it continually diconnects and reconnects which means that when I use my browser or Skype the connection is lost. After a few moments the connection is restored and I can refresh the application. Is there anything I can do about this?
Continuation of problem with VPN.
Case number 04686157
Handled by Srinivasan Natarajan
Hello Ronald,
We apologize for the inconvenience caused. We request you remove the AVG Secure VPN from the control panel and reinstall the same from the AVG Zen window. Once it is reinstalled, you will be able to use the AVG Secure VPN without any interruption.
Please follow the instructions and contact us for further help.
Thank you,
Pandi, AVG Customer Care.
Hello Ronald,
We sorry to know that you are facing issue with your browser. Could you please attach the screenshot your browser? Please use this link http://avgread.me/1aZxsAV to create a screenshot. So that helps us to assist you further.
Thank you.
Hi Ronald,
We apologize for the inconvenience caused. We appreciate your efforts in getting this issue fixed. The issue that you are experiencing has been already reported to our developers and they are working on it to fix the issue. The new release will be updated soon. Your patience is much appreciated.
Thank you.
Hello Ronald,
We understand your concern and would like to help you with this. We have sent you an email with the instructions to connect in remote where our remote technician will help you and fix this. Please follow the instructions from the email and contact us for further help.
Thank you.
Hello Ronald,
Thank you for providing the screenshot. We appreciate all your efforts. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively. We have sent you an email with the instructions. Please follow the instructions and contact us for further help.
Thank you.
This is the screenshot when using VPN after it had previously in he current session. After a variable time the connection is occasionally re-established
I have removed VPN using the control panel and have re-installed from the Zen window. The problem persists. My browser cannot contact any web sites, although if I wait the VPN switches itself on and I can browse for a few minutes until the VPN switches off and I have to wait until it comes on again. This means that if I am using on-line banking the connection is timed out before I have completed my transaction.