Problem with your Financial requirements

I bought from you two years ago anti-virus protection for the mobile phone on the Android system, I pay $ 13 monthly, and when I ask for deep-set the system does not recognize me and ask for payment.
1. If this is the case, I would like to disconnect.
And not to charge me extra money
How to solve the problem.

Hello, Yochai.
Are you trying to activate the pro version of AVG Anti Virus or are you experiencing issues with using a pro feature? If you could, please provide a screenshot (http://avgclick.me/getscreenshot) of the issue to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.