Problems after renewing subscription

So I sent in the Process Monitor Log 3 days ago and I am waiting for the analysis by the developers and a solution, but AVG Support cannot give me a time frame.  So I still have a trial version of AVG Ultimate Security and cannot activate it or switch to the paid version I paid £99 for last month.

All solved now. Many thanks.
Iain (not Lain)

Senior Technical AVG Support have analysed the logs and observe that my device is blocking the AVG Activation Servers. They cannot identify what is blocking the connection. My Broadband Service is with BT Internet and I have also tried connecting via 4G tethered to my iPhone.  Windows Defender is turned off as security settings are managed by AVG.  I have tried with the AVG VPN on and off. I do not use the device'a own security. I have turned SmartScreen for Edge off. I have no idea how to progress this.

6 Days after posting this issue I have had three online sessions  with AVG Support. All three very helpful, careful and patient technicians who did what I have already done, uninstalled AVG Security, cleaned up with AVG Clear and tried (unsuccesfully) to reinstall AVG Security (I end up restoring it myself by repairing it).  The third session was supposed to be an escalation to the Senior Team, which was after 2 day when I thought the logs downloaded with AVG Sys Info had been analysed and a solution found, but no, it was the same as the previous two sessions, nothing new tried and no solution and an escalation to the Senior Team.  So instead for the AVG Ultimate Security I paid for last month (for £99, fortunately it works on my second laptop) I have a trial version which expires on in less than a month.  I cannot switch subscription as AVG says connect to the internet - when I am connected to the internet - or "an unexpected error" occurs.

I just renewed my  subscription to AVG Ultimate but the App said expired and it would not connect to the internet.  I found advice in community to reinstall AVG Ultimate.  After a number of unsuccessful attempts I found an offline installer in AVG Support.  Now I have a trial version and cannot see my paid up subscriptions if signed in (sorry something went wrong) and if I sign out I see all my subscriptions and cannot switch (an unexpected error occurred). If I paste in the activation code it cannot connect to the internet, and it is online.
Also my Windows Explorer is now not working. If I try to open a file the blue circle starts and Explorer crashes and restarts.  I have gone through all recommended steps to fix this without success.

no help from AVG very poor so I will have to find another supplier I want to talk to sales

Trying to renew tune up for 2 years two pc bou your icon not reposting?

All solved now. Many thanks.
Iain (not Lain)

Problem mostly solved.  I wondered whether it was an IP problem.  I tried renewing my IP and it showed "media disconnected".  I reset the WINSOCK and IP Stack and uninstalled the Ethernet Adapter and restarted.  The trial subscription has not disappeared and I am on my paid version of AVG Ultimate Security. I still do not see all my subscriptions on AVG Security when I sign in, only when I sign out, though I can see them on the AVG TuneUp and AVG VPN Panels.

We apologize for misspelling your name, Iain.
Also we are glad to know that your issue has been resolved.
Please feel free to contact us back for further queries with AVG.
Thank you.

Partly solved. After two sessions online uninstalling and failing to install the online product it occurred to me that either AVG BreachGuard or AVG AntiTrack might be blocking the installation.  When I deleted both AVG Internet Security Appeared but I could still not sign in to my Subscriptions, only the Trial Version.
I started AVG TuneUp and signed in, and that does show all my subscriptions although I cannot switch to my AVG Ultimate Subscription for Internet Security.

Thank you for writing back to us, Lain.
Our senior support has sent you an email. Please check your email and follow the email instruction.
We request you to reply via email to resolve the issue at the earliest possible.
Thank you.

We're glad to know that the issue has been fixed. Lain.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

We understand your frustration, Iain. This is definitely not the experience we wanted you to have & we're truly sorry for discomfort this has caused.

Upon checking your account, we can see that your issue was escalated to our highest level of support.
They'll further look into this & get back to you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!

6 Days after posting this issue I have had three online sessions  with AVG Support. All three very helpful, careful and patient technicians who did what I have already done, uninstalled AVG Security, cleaned up with AVG Clear and tried (unsuccesfully) to reinstall AVG Security (I end up restoring it myself by repairing it).  The third session was supposed to be an escalation to the Senior Team, which was after 2 day when I thought the logs downloaded with AVG Sys Info had been analysed and a solution found, but no, it was the same as the previous two sessions, nothing new tried and no solution and an escalation to the Senior Team.  So instead for the AVG Ultimate Security I paid for last month (for £99, fortunately it works on my second laptop) I have a trial version which expires on in less than a month.  I cannot switch subscription as AVG says connect to the internet - when I am connected to the internet - or "an unexpected error" occurs.

Hello Norman,

Please accept our sincere apologies for the delay.
For further assistance regarding the renewal, we recommend that you contact our designated sales team directly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!

Hello Iain,

Please accept our apologies for the inconvenience this has caused you.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

So I sent in the Process Monitor Log 3 days ago and I am waiting for the analysis by the developers and a solution, but AVG Support cannot give me a time frame.  So I still have a trial version of AVG Ultimate Security and cannot activate it or switch to the paid version I paid £99 for last month.

Partly solved. After two sessions online uninstalling and failing to install the online product it occurred to me that either AVG BreachGuard or AVG AntiTrack might be blocking the installation.  When I deleted both AVG Internet Security Appeared but I could still not sign in to my Subscriptions, only the Trial Version.
I started AVG TuneUp and signed in, and that does show all my subscriptions although I cannot switch to my AVG Ultimate Subscription for Internet Security.