Purchased AVG PRO, got the email confirmation, but not able to download the program. Also requested and paid for a dvd, so maybe I have to wait and do it that way. There was no text in the email I received so nothing to click, but there were several attachments (invoice and rules/policy). Shouldn't there be just a link to click on to start the download process?
Hello Pam,
We regret for the inconvenience caused. We would request you to download AVG Protection http://files-download.avg.com/inst/mp/AVG_Protection_806.exe through this link. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
Open AVG Zen (click Start - Programs - AVG Zen - AVG).
Click Connect in the top part of the window.
Click Connect to an existing Zen Network.
Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
AVG Zen will recognize your subscription and your AVG product will be activated.
Hello Pam,
We regret for the inconvenience caused. We would request you to download AVG Protection http://files-download.avg.com/inst/mp/AVG_Protection_806.exe through this link. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
Open AVG Zen (click Start - Programs - AVG Zen - AVG).
Click Connect in the top part of the window.
Click Connect to an existing Zen Network.
Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
AVG Zen will recognize your subscription and your AVG product will be activated.
Since you have mentioned that you are receiving blank email please follow up this http://support.avg.com/SupportArticleView?urlname=You-received-a-blank-email-from-AVG-after-a-purchase link to resolve the issue. If the issue persist please let us know we are here to help you. Thank you.