Hello Rick,
We apologize for the inconvenience.
We suggest you to run AVG repair(avgclick.me/RepairAVG) and check if you are able to restore files from quarantined folder of AVG.
Thank you
Here is the requested screenshot, I'm not sure what is it you're looking for from it.
The version is 17.3.3011 with a virus definition 170418-12
Hello Rick G,
Thanks for providing the requested information. Your case number has been escalated to our senior technical support team who would analyze and get back to you through email with the resolution. Please wait until you get email from our senior support team, your patience is very much appreciated.
Feel free to let us know if you require further assistance. Thank you.
Hello guys
AVG has quarantined, by mistake, a file for my Tobii eye tracking. When I go in the quarantine panel I should tick the file I want to restore, choose restore from the drop down menu on the delete button and it should work… except the tick goes away almost immediately and I cannot restore the file. Seems to me like the new interface is pretty buggy innit?!
Rick, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Rick,
We regret to hear about the inconvenience caused. Could you please share us a screenshot of the AVG Quarantine interface, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.
Done the procedure… nothing changed, the tick disappears shortly after I clicked and I cannot recover my file…
Here is the requested screenshot, I'm not sure what is it you're looking for from it.
The version is 17.3.3011 with a virus definition 170418-12
Hello Rick,
We have sent you an email with instructions to collect diagnostic information from your computer.
Please get back to us if you feel any difficulty with the instructions.
Thank you.
System info cannot set a working directory… I triesd it twice with no luck, the first time around didn't even send a report back. I'm starting to be very disappointed at AVG. Should I uninstall the software, would the files in quarantine revert to their older self or not?
Done the procedure… nothing changed, the tick disappears shortly after I clicked and I cannot recover my file…
Hello Rick,
We apologize for the inconvenience.
We suggest you to run AVG repair(avgclick.me/RepairAVG) and check if you are able to restore files from quarantined folder of AVG.
Thank you