Problems installing AVG Antivirus and PCTunup

AVG Protection
3

Hello, William.

Thank you for choosing an AVG solution for your devices. I see that your AVG Internet Security (1 computer) has got auto renewed and you have purchased new AVG TuneUp - Unlimited (1 year subscription) and AVG Internet Security - Unlimited (1 year subscription). The notification that you received was regarding AVG PC TuneUp (1 computer) license.

I will help you get refund for the auto renewal of AVG Internet Security (1 computer) as you have purchased an identical product AVG Internet Security - Unlimited (1 year subscription). Our refund team will process your request and get back to you via email with a confirmation shortly.

I would request you to uninstall the existing AVG apps and then install the new subscriptions. I sent you an email with detailed instructions on how to accomplish this. Please check your inbox and spam box as well.

1

I was notified that my automatic payment for Antivirus and PCTuneup did not go through.  So, today I paid through PayPal.  When I tried to follow the instructions in the email you sent me, I got a blank window when I tried to open Antivirus, and a window with the message "Incompatible AVG product detected" when I tried to follow the PCTuneup instructions.  Do I have to manually uninstall all my existing AVG software to make this work?  I'm not particularly adept at technology, so please make this easy for me…without charging me more money.

2

Hello, William.

Thank you for choosing an AVG solution for your devices. I see that your AVG Internet Security (1 computer) has got auto renewed and you have purchased new AVG TuneUp - Unlimited (1 year subscription) and AVG Internet Security - Unlimited (1 year subscription). The notification that you received was regarding AVG PC TuneUp (1 computer) license.

I will help you get refund for the auto renewal of AVG Internet Security (1 computer) as you have purchased an identical product AVG Internet Security - Unlimited (1 year subscription). Our refund team will process your request and get back to you via email with a confirmation shortly.

I would request you to uninstall the existing AVG apps and then install the new subscriptions. I sent you an email with detailed instructions on how to accomplish this. Please check your inbox and spam box as well.