Hello Lawrence,
We apologize for the inconvenience caused. We found that your AVG account has an active subscription of AVG Anti-Virus (1 computer). In order to assist you better, please provide the version number of AVG Protection installed in your PC.
You will be able to check this by opening the System control panel. You can also attach a screenshot of the AVG window or the control panel by following the instructions from the link: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot
Thank you.
I purchased an extension on AVG antivirus and every time I follow the installation instructions, I am informed that it is already installed.
So, when I double click on the desktop AVG icon (2nd step of the instructions) it just takes me to the free trial box and there are no options for me to enter the reactivation number (strangely it is happy for me to purchase again though). I keep getting emails telling me to activate the product, but the instructions are not helping.
Please help.
Hello Lawrence,
We apologize for the inconvenience caused. We found that your AVG account has an active subscription of AVG Anti-Virus (1 computer). In order to assist you better, please provide the version number of AVG Protection installed in your PC.
You will be able to check this by opening the System control panel. You can also attach a screenshot of the AVG window or the control panel by following the instructions from the link: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot
Thank you.