Problems logging in to Anti-Theft!

Android products
8
Hello Grzegorz, 

We are sorry for the inconvenience caused. We will check and help you to clarify it. 

Could you please confirm whether you are trying to login to AVG Anti-theft account on android phone or Windows PC?

Also, Let us know have you tried to login to AVG Anti-theft website in different browsers like Google Chrome, Edge, Firefox etc. 

Keep us updated. Thank you. 
1

Why can't I log in to Anti-Theft? My.avg.com redirects to account.avg.com

5

Thank you for sharing the screenshot.

Note : The Anti-Theft feature in AVG AntiVirus for Android allows you to connect to your lost or stolen device and execute several commands remotely from your AVG Account.

You cannot control a missing device unless AVG AntiVirus for Android is already installed on the device, and the following requirements are met:

  • The device is turned on and connected to the internet.
  • The Anti-Theft feature is enabled on the device.

Refer to the following article for instructions on controlling a lost or stolen device via your AVG Account:

Controlling a device remotely using Anti-Theft in AVG AntiVirus for Android

Are you not able to access the Anti-Theft feature, even when the above requirements are fulfilled?
2

Hello Grzegorz, 

We are sorry for the inconvenience caused. We will check and help you to clarify it. 

Could you please confirm whether you are trying to login to AVG Anti-theft account on android phone or Windows PC?

Also, Let us know have you tried to login to AVG Anti-theft website in different browsers like Google Chrome, Edge, Firefox etc. 

Keep us updated. Thank you.

4

I login to my AVG account on windows PC (Chrome and Firefox web browsers) I have a subscription on two Android phones. The problem with Anti-Theft happened today.

6

I log in to my AVG account on windows PC (Chrome and Firefox web browsers) I have a subscription on two Android phones. The problem with Anti-Theft happened today.

7

AVG AntiVirus with a purchased subscription is installed on the Android device
1. My two devices are on and connected to the internet
2. Anti-Theft is turned on in both devices
3. Until a few days ago, during the tests, everything was working
Your system stopped working well yesterday (although in August the system also crashed)

I think we don't understand each other, because I can't get to the panel of my Android devices by logging into your website in my AVG account (at https://account.avg.com/)
I would like to add that I have just read on internet groups that more people from Poland have such a problem. Please fix this problem as Anti-Theft is one of the more important features I have been buying your software for for several years.
I always buy licenses from your partner in the Polish company Mojosoft. Should I submit a complaint to them? What is the contact to the support department for your Polish clients?
If your system will cause such problems more often, I am afraid to extend the subscription in a few months and I will start looking for offers from your competitors.

3

Hello Grzegorz, 

Thank you for writing back to us.

Could you please share the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of the AVG page which you get after click on Anti-theft option in AVG Account? 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.