Problems using a Orbi RBR 50 router with AVG secure VPN

AVG VPN
3

Hi Robert,

We're here to help.
If AVG Secure VPN is unable to establish a connection, please try the below troubleshooting steps:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN doesn't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check the configuration of your firewall. Firewall configurations vary according to the vendor or manufacturer. Consult the related documentation for information about running a VPN.
- Confirm that your AVG Secure VPN subscription is active. On the main AVG Secure VPN screen, click My AVG ▸ My Subscription to verify your subscription status.
- Change your internet connection settings to use DNS servers from a different provider. For more information, refer to the article below: (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-DNS&supportType=home)
- If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the software.
Keep us posted.

1

I have multiple computers running windows 10 on my home network. My network is a Orbi RBR 50 router. I have purchase AVG Secure VPN for one of the computers on my home network. If turn my AVG VPN ON this computer I lose connectivity to the internet, turn VPN OFF and I'm connected. Is there something in the Orbi RBR 50 router that I have to change in order for AVG Secure VPN to work???

2

Hi Robert,

We're here to help.
If AVG Secure VPN is unable to establish a connection, please try the below troubleshooting steps:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN doesn't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check the configuration of your firewall. Firewall configurations vary according to the vendor or manufacturer. Consult the related documentation for information about running a VPN.
- Confirm that your AVG Secure VPN subscription is active. On the main AVG Secure VPN screen, click My AVG ▸ My Subscription to verify your subscription status.
- Change your internet connection settings to use DNS servers from a different provider. For more information, refer to the article below: (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-DNS&supportType=home)
- If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the software.
Keep us posted.