Joshua, For your future ref… General topic info… "Business products" support… For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available in this Community.
AVG Guru
I thought I'd do a little write up to spare any potential customers of AVG's horrendous products some nightmares and headaches if you plan to use it in a business setting.
We are using AVG Internet Security Business Edition in an organization with a little over 100 users. I work as a systems administrator in this organization and I think getting an actual virus would be easier to recover from than the amount of struggles and problems we've had with AVG. I'm going to start off positively and list the only three good things about this product:
- Support reps speak English and answer the phone quickly without being put on an infinite hold
- Detection rates are pretty spot on
- Remote management interface is easy to navigate
- Many installs fail, resulting in my having to spend up to an hour running the removal tool and trying to reinstall just to get it to work.
- The network install through the management is flaky, for some machines it worked, others it did not.
- AVG is configured out of the box to pop up and bother the user constantly. This creates unnecessary tickets for the help desk and causes a lot of frustration for end users. Whenever a virus is detected, AVG will pop up and stop the user from getting any work done to ask them if it should remove the virus or not. Well, of course it should. Why would you ask a USER if it should delete the virus? Trusting end users with security is a bad idea to start with. Not to mention, users are busy enough. They shouldn't be tasked with the responsibility of deciding whether or not to let an AV software do its job or not. This also creates a ticket, thus stopping the user until IT comes on site to look at the problem since a remote support session can't be initiated thanks to AVG not allowing the user to do anything.
- The AVG interface will just randomly pop up at times for no reason at all. I guess it just wants to say "HEY, I'M HERE!". Since AVG is so forgettable, I guess it feels a need to show its presence once and a while. Again, causes irritation amongst users and creates another support ticket. Thanks AVG.
- False positives - through group policy, we have a series of shortcuts that are added to users' desktops that are run through cmd.exe. Guess what. AVG decides to block cmd.exe from running, once again creating a million support tickets from people saying they can't open some programs.
- Despite configuring AVG to not constantly pop up and annoy users in the remote management console, there's no full way around it. You can configure it all day long, AVG will still pop up for some things.
- After a major Windows 10 Feature Update is installed, AVG will block any inbound and outbound access. This is stupid, and results in lost productivity and more support tickets since users can't authenticate with the domain, thanks to AVG's harebrained approach and blocking every fucking port after these updates. Luckily, restarting the machines twice fixes the issue, but not every user knows that. This results in every user calling the help desk and fighting with our staff by insisting that they've already restarted twice.
- It's expensive. $50 per machine and they don't offer non-profit pricing. What a joke. Your organization would gain more money by not having it installed. I guess that makes AVG a scam.
Note to AVG: If you delete this post because you don't like an administrator speaking out against your shitty program, spare the victory dance. There are plenty of other forums and outlets I can post this to. Ultimately, I hope it serves to make an effort to improve your products and to allow other organizations to save on profit and productivity without devoting so much time repairing the broken mess that AVG Internet Security Business Edition.
Hi Joshua, sorry to hear about the situation. We value your feedback and will be sure to pass it along to the product team.
Hi Joshua, sorry to hear about the situation. We value your feedback and will be sure to pass it along to the product team.