I have almost every AVG service available, and my computer is a mess when I try to browse, especially when I go to pictures. It always says AVG Secure Browser Not Responding. The computer freezes, and I have to press CTRL, ALT, and DELETE to sign in again. I have talked with 3 of your reps on the phone who have tried to fix the problem. I am paying all of this money for protection(AVG Password Pro, AVG Internet Security, AVG Secure Browser, Secure VPN, AntiTrack, Tune Up, and Driver Updater) and I obviously have some kind of virus or glitch. My Secure VPN keeps turning off. I turn it back on, and when I check it is off again. I adjusted the settings, so hopefully, that will help. At other times I will be browsing, and my screen leaves any website I am on right in the middle of what I am doing, and it goes back to my home page. I am beyond frustrated, and I want this fixed. I want to talk to someone who speaks English well. It is so difficult to understand some of these people. I got disconnected from the second technician, and although he had my number, he didn't call me back. The third really tried to help, but he wasn't successful either.
Hi Katherine,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
To further investigate your issue, we've sent you an email with detailed instructions to contact our additional support. They'll try their best to resolve your issue and if they can't, they'll collect the AVG diagnostic logs from your computer and escalate your case to our higher level of support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
Hi Katherine,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
To further investigate your issue, we've sent you an email with detailed instructions to contact our additional support. They'll try their best to resolve your issue and if they can't, they'll collect the AVG diagnostic logs from your computer and escalate your case to our higher level of support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.