AVG on my computer went haywire 15/7/2016. Contacted AVG because I thought it was the right thing to do - had some technician fiddle with my computer (remote access) did not resolve all issues, because many updates had FAILED. Still have excess programs on my computer. Was told 'must purchase AVG product'. Have been charged $279.99 AUD FOR NOTHING! Something went wrong 10 days later (27/7/2016) - contacted GURUAID Support for AVG, got the problem fixed properly and they removed AVG installed anti-virus and tune-up that was CAUSING THE PROBLEM! When I tried to contact AVG, the number on the website, the number 1844-234-6039, the message is 'The number you have dialed is not connected' and no other numbers are listed. Requested refund but have been told I won't get my money back! Very disappointed and angry at AVG because I can't work out what I've paid for! AVG has ripped me off!!! The refund 'policy' sucks, because I know I won't get a refund! What angers me the most is that the problem was not fixed, despite what they say, and I had to contact another company to fix AVG's screw-up! As for free anti-virus, I doubt there's any such thing!
Hello Joanna,
We apologize for the inconvenience caused. To get connected to 'AVG Go' team (US customers), did you actually try the correct phone number 1844-234-6038 (http://www.avg.com/us-en/avg-go-tech-support) instead of 1844-234-6039 ? Thank you.