Problems with email clients

General discussion
6

Hi Jhon,

We apologize for the inconvenience caused, could you please tell us the exact Program name and the version that you have installed on your computer?

Thank you!

1

I use thunderbird and eM client for my email accounts (1 gmail and 2 hotmail). Both fail to synchronize the accounts if AVG is enabled. When AVG is disabled, synchronization is fine. I checked in the AVG settings, in the redirect settings, and the ports are correct: 465 for SMTP and 993 for IMAP. What can I do?

3

Hi Jhon,

We appreciate all your efforts in trying to fix the issue, please attach us the screenshot http://avgclick.me/getscreenshot of the Error message that you get while trying to connect your Email Client.

Thank you!

4

Jhon, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

2

Hi Jhon,

We apologize for the inconvenience caused, could you please tell us the exact Program name and the version that you have installed on your computer?

Thank you!

5

It is the latest AVG free available from the website (AVG free antivirus: gratuito ed efficiente, download e installazione | HTML.it). I have uninstalled and reinstalled it two times without any change. Windows 10. Also eM client and thunderbird are updated to the latest version.