Problems with installion, though I bought the product of AVG TuneUp today

Greetings,

We're sorry to know that you've decided to cancel the AVG subscription.  
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Please revert to us via email to proceed further.

I want to end my subscription on avg as I have some problems with installion the product of AVG TuneUp, and don't want use any more this product, because I can't install the bought by me product…

Greetings,

We're sorry to know that you've decided to cancel the AVG subscription.  
Upon checking your account, we're unable to find any subscription. It might be registered under your alternate account.
As it isn't recommended to share the account/order info over this post, we've sent you an email requesting them.
Please revert to us via email to proceed further.