Hello Stewart,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience. We'll check and help you.
Kindly make sure your AVG Internet Security is up to date using the below steps and check the issue.
> Open the AVG user interface and click the Refresh icon next to Virus definition in the bottom-right corner of the main application screen.
> Wait while AVG checks for virus definition updates.
> When the update is complete, you see the message Virus definitions are up to date.
> You may need to restart your PC to complete the update. If prompted, click Restart Now to immediately reboot.
If the issue persists, please disable AVG Internet Security using the below steps and check the issue.
> Right-click the AVG icon in the notification area of your Windows taskbar, then in the menu that appears, click the green slider next to Protection is ON.
> Click OK, stop to confirm that you want to disable all AVG protection.
> The slider turns red (OFF), and all AVG components are disabled. AVG protection will re-enable automatically the next time you reboot your PC.
Thank you and keep us updated.
Early November this year I purchased Tuneup and Internet Security packages, that was also the last day I received any mail on my laptop, the account still works if I login via webmail, just not direct to the laptop.
I have looked at a few settings , but nothing seems to solve it.
On the Yahoo account it tells me my settings are out of date and to fix, when I follow the link I just get an error message everytime unable to perform the task.
I have allowed Yahoo mail into the allowed websites, still nothing.
Has anyone else had this, it must just be a simple setting somewhere, it's no coincidence that I bought these packages on Nov 6th and my last email was also Nov 6th.
Hello Stewart,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience. We'll check and help you.
Kindly make sure your AVG Internet Security is up to date using the below steps and check the issue.
> Open the AVG user interface and click the Refresh icon next to Virus definition in the bottom-right corner of the main application screen.
> Wait while AVG checks for virus definition updates.
> When the update is complete, you see the message Virus definitions are up to date.
> You may need to restart your PC to complete the update. If prompted, click Restart Now to immediately reboot.
If the issue persists, please disable AVG Internet Security using the below steps and check the issue.
> Right-click the AVG icon in the notification area of your Windows taskbar, then in the menu that appears, click the green slider next to Protection is ON.
> Click OK, stop to confirm that you want to disable all AVG protection.
> The slider turns red (OFF), and all AVG components are disabled. AVG protection will re-enable automatically the next time you reboot your PC.
Thank you and keep us updated.