Problems with my AVG Security keep function

AVG Protection
3

Hello Luis.
We regret for the inconvenience caused. While verifying your record you have AVG Internet security as your active subscription. I kindly request you to run AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1DXPL5z to reinstall your AVG program.
Thank you.

1

I bought a licence 2 years Order number: 38-3591811 and a recent update stop the AVG protection.

I tried 3 times but apeares a error that told me to contact the suport. could you please help me i think it a bug. 
Take care since now  i´m without protection on my computer because of your update.

2

Hello Luis.
We regret for the inconvenience caused. While verifying your record you have AVG Internet security as your active subscription. I kindly request you to run AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1DXPL5z to reinstall your AVG program.
Thank you.