I posted on the 5th April that I was getting the message "this feature is locked" when trying to run a fix and clean. I received a response requesting a screen shot. But I then found that the problem was that my subscriptions for both Internet Security and TuneUp had disappeared so I reloaded using my subscription key on both of my PCs. If I look at my subscription under the menu I see that my subscription ends on 6th May when it should be until 11th August. When I go to my account my Internet Security is valid until 11th August but it shows that it is not used on any device and I get messages that I am on the trial version. Once again AVG TuneUp is not shown as valid.
Different pages show different info. I can't go on like this! When I log into support all I get is "We'll be right back"
Hi Paul,
We are sorry to hear this.
We will help you to resolve the issue.
We could see that your program awaits activation.
It isn't recommended to share account/order, personal info over this public post
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