Problems with receiving and sending emails

Hi Jake,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive while sending emails, would you be so kind to share us the screenshot of it when you receive it?
This isn't the usual behavior of AVG program. Hence, we'd suggest you to try repairing the program once to check if it helps.
In the meantime, you can use web email via browsers to access your emails as an alternate workaround.

Hi Krishnan,

yes, here is a screenshot of the error.
User-added image

I get the error in Thunderbird, when I send an e-mail, but it seems it's coming from AVG.

Hello,

I have two problems with the e-mail protection of the AVG Free version. Today I noticed that I didn't receive any e-mails in Thunderbird. When I disabled the e-mail protection, I started to receive e-mails all of a sudden. So somehow AVG is blocking my e-mails.

The second problem is with sending e-mails. I get an error quite regularly when sending e-mails from AVG. At the time of writing this I cannot recreate that error, but I remember researching about that error a while ago and I remember it has something to do with a threshold when you surpass a certain amount of sent e-mails.

Is there a way to solve this?

Hi Krishnan,

yes, here is a screenshot of the error.
User-added image

I get the error in Thunderbird, when I send an e-mail, but it seems it's coming from AVG.

Hi Jake,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive while sending emails, would you be so kind to share us the screenshot of it when you receive it?
This isn't the usual behavior of AVG program. Hence, we'd suggest you to try repairing the program once to check if it helps.
In the meantime, you can use web email via browsers to access your emails as an alternate workaround.

Thank you for sharing the screenshot, Jake.

I have sent an email with the steps to connect to our remote experts to check this issue.

Please check the email and connect to them for further assistance.