Problems with Word secured environment - due to AVG Tune Up?

AVG Protection
6

Hi Danny,
Sorry for the inconvenience, I will help you with the issue .
In AVG PC Tuneup click All Functions and then Click Open Rescue Center .
And then restore changes made by AVG PC TuneUp.
Please let us know if you face any issue .
Thank you
Happy new year ! I hope you have wonderful and a Prosperous year.

7

Hello Danny,
We are pleased to hear that the issue has been fixed.
Thank You. Please feel free to contact us for any further assistance.

1

My wife purchased some time ago AVG Tune Up. Today we discovered that she cannot open some Word files. After investigation it appears Word files that were NOT produced by her cannot be opened anymore. Such files are opened in protected environment, the computer then mentions "MS Word (protected environment) does not work anymore", and then after clicking "esc" it says that an error occurred when opening the file in Word.
Any advice if the issue could be due to AVG, and if, what can we do?
Thanks in advance to anybody reading this … and wishing everybody a successful and great 2016!

4

Hi Hariharkumar

Thanks for the quick reply. In the mean time we have indeed done this. However, problem remains!
We already reinstalled Office fully, with activation code and all - same result.
To be certain that the problem is caused by AVG Tune Up, is there a way to disable AVG Tune Up (temporarily)? We of course could uninstall AVG Tune Up, but that's then a wasted investment and we still will not know if the problem would be cured… So thanks to let us know how we can temporarily disable AVG Tune Up…

Looking still forward to a great 2016! :slight_smile:

2

Hi Danny,
Sorry for the inconvenience, I will help you with the issue .
In AVG PC Tuneup click All Functions and then Click Open Rescue Center .
And then restore changes made by AVG PC TuneUp.
Please let us know if you face any issue .
Thank you
Happy new year ! I hope you have wonderful and a Prosperous year.

3

Hello Danny,
We are pleased to hear that the issue has been fixed.
Thank You. Please feel free to contact us for any further assistance.

5

Stop!!! We found it! We have put AVG Tune Up in Standard mode … and that has now made the difference!! Great! Life is good!!!