Hello Rod,
You've reached the AVG community support forum.
I am sorry to hear that, you are getting marketing pop ups for the products which, you have already purchased. The reason, you might be facing this issue because sometimes without proper activation of the AVG TuneUp, you might get the campaign pop up to purchase the AVG AntiTrack.
Please make sure to reactivate the application of your AVG subscription by following the below article :
After activating the application, if the issue persists, please follow the below instructions to turn off the marketing pop ups completely :
Please open AVG [
Internet Security/ TuneUp/Secure VPN] and click
"Menu" > "Settings" > "General" > "Personal Privacy" .Within
"Personal Privacy", please deselect options under the
"Offers" and "Personalization" sections. This will stop any further offers of this type. If you need further assistance you can also follow the below article :
You do not have to worry your device is protected by AVG AntiTrack and the pop up you see in AVG TuneUp is campaign pop up and it is not accurate. I hope this help you to resolve the doubt. if you need anything else at all, feel free to message me at any time. I’d be happy to help.
Thank you for your understanding.
I've been using AVG products for many years and been very happy. There have no 'apparent' issues from external threats. However, I am getting very frustrated as AVG Tune Up constantly tells me I am being tracked and recommends me paying extra money to purchase the AVG Anti-Track product. Very helpful, except I've been using AVG Anti-Track for years and it tells me I'm 100% OK.
Despite the positive messages from my Anti-Track is it not working? Or, do the two AVG products not recognise each other? Both options reflect badly on AVG.
Help please.
Rod
Hello Rod,
You've reached the AVG community support forum.
I am sorry to hear that, you are getting marketing pop ups for the products which, you have already purchased. The reason, you might be facing this issue because sometimes without proper activation of the AVG TuneUp, you might get the campaign pop up to purchase the AVG AntiTrack.
Please make sure to reactivate the application of your AVG subscription by following the below article :
After activating the application, if the issue persists, please follow the below instructions to turn off the marketing pop ups completely :
Please open AVG [
Internet Security/ TuneUp/Secure VPN] and click
"Menu" > "Settings" > "General" > "Personal Privacy" .Within
"Personal Privacy", please deselect options under the
"Offers" and "Personalization" sections. This will stop any further offers of this type. If you need further assistance you can also follow the below article :
You do not have to worry your device is protected by AVG AntiTrack and the pop up you see in AVG TuneUp is campaign pop up and it is not accurate. I hope this help you to resolve the doubt. if you need anything else at all, feel free to message me at any time. I’d be happy to help.
Thank you for your understanding.