Hello Inyoung,
We acknowledge your refund request.
You've been recently charged 48400.00 KRW for the renewal of AVG Internet Security Multi-device subscription as auto-renewal was enabled for trial order.
We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you still wish to receive a refund for this renewal?
Hello Inyoung,
We acknowledge your refund request.
You've been recently charged 48400.00 KRW for the renewal of AVG Internet Security Multi-device subscription as auto-renewal was enabled for trial order.
We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you still wish to receive a refund for this renewal?
Of course I do.
The trial board includes automatic payment? I never imagined it. I wasn't careful enough and it was my mistake to register AVG with spam. There was a problem installing the redundant AVG program and now I can find my order number and license number.
5xxxxxx0
ExxxxxxxxxxxxxxxE
I've already requested a refund on this number, but I'm not sure they're the right number.
Request number: 08208308
I hope you will take care of me in a way that is refundable even if I made another mistake.
Thank you for your reply.
I received an automatic bill for my internet security subscription without my consent, I am trying to fill in the refund form but cannot find my Product Key or Licence number
Thank you for your understanding, Inyoung.
We see that the refund request # 08208308 has been processed by the concerned team & an email has been sent to you regarding the same.
For further queries, feel free to write back to us.