Product Key not recognized

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7

Same here bought TuneUp Utilities 2012…
i guess we are fucked :frowning: i dont want to buy it again, so rip tuneup…

1

I bought TuneUp Utilities 2012 from cleverbridge in 2012.  I installed it on my Windows XP desktop.  I have now replaced that machine with a Windows 8.1 work station.  I want to install TuneUp Utilities on my new machine, but I cannot.  I followed the advice on AVG's support site and downloaded TuneUp Utilities 2015, but I cannot install it because my product key is not recognized.  I am copying-and-pasting the product key from the order confirmation e-mail that cleverbridge sent to me in 2012, so I am sure that I am getting it correct.  I phoned AVG's support site but they told me that my customer details are not in their system.  However cleverbridge sent the order confirmation e-mail to me in 2012, so my details must have been in the system at some point.  AVG's support staff told me to phone cleverbridge - it seems that they do not even know that cleverbridge is AVG's sales affiliate.  I checked the cleverbridge site which sent me an e-mail confirming that I made the order, but that site does not offer product support.  It was very frustrating dealing with AVG's telephone support staff.  What must I do to be able to install TuneUp Utilities on my new machine?



Regards,

Graeme Duckworth

3

Hello Max,
We do understand your concern. As we said earlier, we do provide only technical support for Tune up  Utilities but as of now we have stopped that . If you wish, you can use this link to contact our sales support team to upgrade to AVG Tune up with offer https://support.avg.com/support_sales_chat?l=en .
Thank you.

4

Hello Max,
We regret for the inconvenience caused. We would like to inform you that Tune up Utilities has been stopped and it is no longer available for sale or support. So we suggest you to upgrade to AVG PC tune up to optimize your PC. Please check this article to know more about the Tune up Utilities http://support.avg.com/SupportArticleView?urlname=AVG-TuneUp-Utilities-End-of-Life .
Thank you.

6

Hello Graeme. It is to keep you informed that the TuneUp Utilities doesn't have the 2015 version. I kindly request you to have a look at this article http://avgread.me/1zpftPj to download the TuneUp Utilities 2014 version so that you could use the same license key to activate your program.

5

same problem here, bought TuneUp Utilities 2012 from cleverbridge

2

Hello Graeme. It is to keep you informed that the TuneUp Utilities doesn't have the 2015 version. I kindly request you to have a look at this article http://avgread.me/1zpftPj to download the TuneUp Utilities 2014 version so that you could use the same license key to activate your program.