Give it a break. I posted first in the AVG Performance forum, then I realised that it was the wrong forum. I didn't know if experts in that forum would be able to answer my question, so posted in the Other Products forum. Big deal.
Hello Graeme. You can find answer to your question together with your another post here.https://support.avg.com/answers?id=906b0000000D5WAAA0p;sfdc.override=1 . Please try keep whole conversation in one question/thread to speed up resolution.
Hello Graeme. You can find answer to your question together with your another post here.https://support.avg.com/answers?id=906b0000000D5WAAA0p;sfdc.override=1 . Please try keep whole conversation in one question/thread to speed up resolution.
I bought TuneUp Utilities 2012 from cleverbridge in 2012. I installed it on my Windows XP desktop. I have now replaced that machine with a Windows 8.1 work station. I want to install TuneUp Utilities on my new machine, but I cannot. I followed the advice on AVG's support site and downloaded TuneUp Utilities 2015, but I cannot install it because my product key is not recognized. I am copying-and-pasting the product key from the order confirmation e-mail that cleverbridge sent to me in 2012, so I am sure that I am getting it correct. I phoned AVG's support site but they told me that my customer details are not in their system. However cleverbridge sent the order confirmation e-mail to me in 2012, so my details must have been in the system at some point. AVG's support staff told me to phone cleverbridge - it seems that they do not even know that cleverbridge is AVG's sales affiliate. I checked the cleverbridge site which sent me an e-mail confirming that I made the order, but that site does not offer product support. It was very frustrating dealing with AVG's telephone support staff. What must I do to be able to install TuneUp Utilities on my new machine?
Regards,
Graeme Duckworth
Graeme, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru
Give it a break. I posted first in the AVG Performance forum, then I realised that it was the wrong forum. I didn't know if experts in that forum would be able to answer my question, so posted in the Other Products forum. Big deal.
Graeme, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru