Hello Lieke,
We are sorry for the inconvenience caused.
Upon checking the record, we can see that you have purchased the subscription for AVG Internet Security - Unlimited (1 year subscription) and registered with your Gmail email address but we couldn't see two accounts created. We are sure that one of the account that you registered the product has a mismatch of characters in the email address.
To fix the issue please contact our technical chat support using this link: https://support.avg.com/support_tech_chat so that they can change the email address and then you can view the product details on AVG my account.
Thank you.
Hello,
Yesterday I've orderd and paid for AVG Internet Security - Unlimited (1 year subscription)VG Pro.
I can't find the product in 'AVG MyAccount', so haven't been able to install it.
Could anyone tell me what went wrong? And, most important, how to fix it?
Order number:702-0343009
Thanks in advance,
Lieke K
Yesterday I've orderd and paid for AVG Internet Security - Unlimited (1 year subscription)VG Pro.
I can't find the product in 'AVG MyAccount', so haven't been able to install it.
Could anyone tell me what went wrong? And, most important, how to fix it?
Order number:702-0343009
Thanks in advance,
Lieke K
Hello Lieke,
We are sorry for the inconvenience caused.
Upon checking the record, we can see that you have purchased the subscription for AVG Internet Security - Unlimited (1 year subscription) and registered with your Gmail email address but we couldn't see two accounts created. We are sure that one of the account that you registered the product has a mismatch of characters in the email address.
To fix the issue please contact our technical chat support using this link: https://support.avg.com/support_tech_chat so that they can change the email address and then you can view the product details on AVG my account.
Thank you.