Product not showing up under My Subscriptions

AVG Subscription
8

Hello,
Now that AVG TuneUp Free and AVG TuneUp - Unlimited don't show up anylonger under Subscriptions, but AVG TuneUp ULTIMATE still does not show up.

User-added image

7

Hello Jorg,
Sorry to hear that. Please share the screenshot of AVG My Account webpage to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.

1

I have a problem with the AVG TuneUp ULTIMATE, it seems.
I did buy a 2 Years Licence from Naga Technologies and registered the activation code on the web site, it showed that it was a 2 Year licence.
This was in MARCH 2017 but it still does not showup till TODAY under my Products in AVG My Account, it still shows only AVG TuneUp Unlimited and AVG TuneUp Free under my Abonoments .

2

Jorg,
I am sorry to hear this. However, we have escalated your concern to senior team and you will be notified via email as soon as possible.
Your patience is much appreciated in this matter.
Thank you.

5

here is the screenshot from AVG My Account / My Subscriptions
User-added image

4

Thank you for providing the screenshot.
We have escalated your concern to our senior level and they will get back to you with a resolution via email. Please keep checking your inbox and spam/junk folder as well.

6

Hello,
Now that AVG TuneUp Free and AVG TuneUp - Unlimited don't show up anylonger under Subscriptions, but AVG TuneUp ULTIMATE still does not show up.

User-added image

3

Hello Jorg,
Sorry to hear that. Please share the screenshot of AVG My Account webpage to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.