Product not working

Hi Stephen,
What is current status, were you able to solve it or do you still need our assistance?
Thanks

There is problem with all the internet security, where it has all stop working. I was given free upgrade with protect unlimited AVG. Zen, due to problems had with a virus that got through now security is not working, and only purchased this 06th January 2015. And still cannot send e-mail on technical support. The only option availably is phone. Can you please sort out ASAP not happy.

Hi Stephen,
What is current status, were you able to solve it or do you still need our assistance?
Thanks