I am sorry to hear that.
In this case, it is necessary to run our removal tools to clear AVG traces.
Run AVG removal followed by Clear tool as mentioned (here).
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
Install AVG Antivirus free, as mentioned (here) and keep us informed about the status.
Hello, Corinne.
It could be possible that the connection with AVG update server is slow or the update files are large in size. Please cancel the active update process, repair AVG setup and then try to install the updates.
Click on this link for instructions on how to repair AVG.
I have AVG free it says I need to update both the program and the virus definitions. I click on either of the updates then it says step 1 updating etc. but the progress bar never moves. Any ideas would be appreciated I have been trying to do these updates for the last week.
Thanks in advance.
Corinne
Thanks for the reply I did that and got an repair failed which states: Sorry we ran into a problem during intialization.Find out what might have gone wrong. When I click that it brings to the home page for help.
(0XCOO70135: general error (0X135)) I couldn't copy and past so those could zero's or O's.
Thank you that worked. Installed and seems to be working fine.
Corinne
It will not uninstall I got this message (Oxc0070135 general error (0x0135)). any other suggestions would be greatly appreciated.
I am sorry to hear that you are unable to complete AVG repair and get error.
Please restart your computer and then initiate the AVG update.
If you still get any error message, please provide us the screenshot http://avgclick.me/getscreenshot of the same.
We will check the error message and assist you further…
I am sorry to hear that the issue persists.
Please uninstall AVG completely from your computer control panel and click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install the latest version of AVG AntiVirus free.
I got a repair failed error. (0COO70135: general error (0X0135) couldn't copy and past that so it could be zero's or O's. Clicked find out what might have gone wrong and it brings me help main page so figured I would ask you for help instead.
It will not uninstall I got this message (Oxc0070135 general error (0x0135)). any other suggestions would be greatly appreciated.