Program Deactivator reports program to disable, but it cannot be disabled

AVG Performance
10

Alex,
Thank you for reaching us with your concerns. Unfortunately, we can not access the video you uploaded. Could you provide a screenshot ( http://avgclick.me/getscreenshot ) of the issue to check and assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

I really appreciate your effort in trying to fix this issue Alex,
I have sent you an email, please reply to that email with the requested information to assist you further.
Best regards,
Alok.

11

Don't you see the solidfiles link?

1

This doesn't occur always, but it's fairly frequent: The PC TuneUP UI reports that 1 program can be disabled but when the Program Deactivator is actually opened, there is nothing that can be disabled. It seems like a false report from the UI. Check video below:

https://www.solidfiles.com/v/QMKpjx43KQL5Z

2

Alex,
Thank you for reaching us with your concerns. Unfortunately, we can not access the video you uploaded. Could you provide a screenshot ( http://avgclick.me/getscreenshot ) of the issue to check and assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

Alex,

I can see the link you provided but we can not access it due to security settings. Please upload a screenshot as per the instructions in my previous message to assist you further.

5

Don't you see the solidfiles link?

7

User-added image

8

I only have one security program (not AVG's) and obviously I cannot disable it. As a test though, I did disable it and also disabled everything else that could be disabled in Task Manager's Startup section, then closed and reopened PC TuneUp. Nothing changed though.

6

Thank you for the screenshot. This might be a false detection from AVG, please run AVG PC TuneUp repair avgclick.me/RepairAVG from your computer control panel and check if that fix the issue.

9

Hello Alex,
Thank you for your review in this regards. In this case, I request you to open task manager (right click on the system tray and select task manager) > startup > look for the system startup programs. If there is any third party security program, then you can disable that.
Best regards,
Alok.