Program/download problem

it says that my antivirus not installet and the same with my firewall. have put a picture in this note.
tryet to do an opdate but it says there is a problem it saya "general fail" and now i don't know what to do.

tryet to get the opdate direakt from your side, but didnt work, try to get the install file again, and again it says, "Can not install the problem therer is a problem, try to opdate you avg, and try again"

Hope you can help me !!

Hello.

i have tryed to write to you at the link about, but nothing happens, and now i got a mail for survey. Thats not what i was hoping for… 

Please help me. 

Hello Alexander,

I apologize for the inconvenience caused to you.  I would request you to contact our AVG technical support by clicking the following link :http://avgread.me/1EnC2iK  to acquire further assistance on resolving the issue .

Thank you.

Hello Alexander,

I apologize for the inconvenience caused to you.  I would request you to contact our AVG technical support by clicking the following link :http://avgread.me/1EnC2iK  to acquire further assistance on resolving the issue .

Thank you.